Online Business Manager
Office Management Packages
Their business was still in the setting up stage, but being from a background of lecturers and knowing their market ie what they will be offering and who to, they understood that there would be a requirement for background admin work. They design training programmes and deliver them to a specialist market in the STEM (Science, Technology, Engineering and Mathematics) industry.
Whilst my client had other Academics creating programmes and producing software uploads, he was visualising where and how these programmes were delivered and who else he needs to bring onboard in his business. He realised that he couldn't do everything himself and would need a good team around him.
Kathryn Brooke Admin Solutions was hired to provide general admin work liaising with their freelance HR Consultant to produce Contractor Agreements and preparing various policies relating to both the Contractors and Students.
Terms and Conditions which needs to go out with Quotations and Invoices required developing together with creating brochures, updating/amending these and producing a quality control system for the standard documents and policies to be logged and noting any updates by providing that document with a revision number.
Online Business Manager
After a few months of assisting with the "general" admin work and being involved with this company in more of a managerial role, it became apparent that it was time to scale up the requirement my client required to progress his company. It was becoming evident that the hours we originally set and the "general" work we was undertaking was inadequate.
With the increased tasks Kathryn Brooke Admin Solutions was undertaking at that time, it was a natural progression to the package of Online Business Office Manager role. Again, we started off slowly to ensure that within the Online Office Management structure package is correct to meet their needs. We started with Premium Support 1 right up to 3.
Supreme Office Support 1
The Online Business Admin Manager partnering role is not about delivering to the client increased administration work, but having the ability to look beyond this, providing what their business needs. It means that we learn a lot more about the client's business and who their clients are. Having regular client meetings to discover what future plans they have and deciding how best we can provide our experience to that area. It's about providing ideas, using initiative and producing work without supervision and just "get on with the job".
It is all about building trust with each other. We provide the client with our expertise and knowledge which they might lack or just do not have the time or available manpower to carry out this work.
We ensure that Kathryn Brooke Admin Solutions, their client, and his "virtual" contractors work together as a Team via online collaboration tools, working on brochures, proposals for my client to put forward to higher institutions, promoting the company by creating letters, emails, posts for Social Media and creating a website.
Our client always keeps us in the 'loop' through emails from the contractors, customers and collaborators, where we can pre-empt content for the next project/promotional material.
Working with my client now for a number of years, we have built up knowledge of their business and they have been more than pleased with the productivity and pre-empting their requirements, which alleviates my client's mind so he can visualise his strategy for his core business activities.